Improving the quality of health care delivery and patient safety continues to be a political concern and has been at the heart of reform issues for many years. The American Nurses Association (ANA) and the Institute of Medicine (IOM) have increased awareness of health care quality and safety issues, as well as advocated for health care reform. The documents featured at the ANA and IOM websites listed in this week’s Learning Resources focus on many of the current issues surrounding quality and safety in the health care industry.

To prepare:

• Review this week’s Learning Resources, focusing on the Six Aims for Improvement presented in the landmark report “Crossing the Quality Chasm: The IOM Health Care Quality Initiative.”
• Consider these six aims with regard to your current organization, or one with which you are familiar. In what areas have you seen improvement? What areas still present challenges? As a nurse leader, how can you contribute to improving the organization’s achievement of these aims?
• Select one specific quality or safety issue that is presenting a challenge in the organization. Consider at least one quality improvement strategy that could be used to address the issue, as well as which of the six aims for improvement would then be addressed.
• Reflect on your professional practice and your experiences with inter-professional collaboration to improve quality and safety. How has inter-professional collaboration contributed to your organization’s efforts to realize the IOM’s six aims for improving health care? Where has inter-professional collaboration been lacking?
  

  Solution:

• The selected quality care issue is Patient-centered care (PCC) which is rapidly growing into a crucial healthcare model for improvement of the quality of healthcare in relation to improved patient satisfaction, better health outcomes, as well as cost-effective care (Knickman & Kovner, 2015). Poor patient-provider communications affect patient compliance, hospitalizations, readmissions, and general patient outcomes. According to the Institute of Medicine (2012), a healthcare system would be far better placed if it could attain the six areas of safe, effective, patient-centered, timely, efficient, and equitable care. It is essential to train providers of non-technical skills including empathy for the promotion of patient-centered care.PCC has major impacts on healthcare delivery. As put forward by Sidani and Fox (2014), PCC is a respectful and responsive care approach that takes into cognizance patient’s preferences, values, and needs whilst ensuring that the patient’s values guide every clinical decision. As such, implementing PCC will be of considerable benefits as the Centers for Medicare and Medicaid Services (CMS) are increasingly connecting reimbursement of providers to their performance on particular measures. As such, to improve performance, it is important for providers to focus not only on preventive measures and condition-specific process outcomes, but also to patient’s personal health goals within and across various dimensions (Constand, MacDermid, Dal Bello-Haas, & Law, 2014)….Please click the icon below to purchase full solution at $5